FREE SHIPPING SERVICE
Enjoy our Free Pickup Service at our physical store for any online purchase!
Local Free Shipping on orders Over HKD$600 (Including S.F. Store, Industrial or Non-industrial address)^.
(^Large and pre-order items are excluded.)
Our policy lasts 7 days after delivery. If 7 days have gone by since you have received the goods , unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where exchange or refund may not be granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 7 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If an item is requested to cancel, an admin charge (100HKD or 5% of the total of the order, whichever is higher) may apply.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@up-next.com.hk or visit our Contact Us page
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@up-next.com.hk and send your item to: Flat 3, 17/F., Kowloon Plaza, 485 Castle Peak Road, Lai Chi Kok, Kowloon, Hong Kong
If the item was marked as a gift when purchased and shipped directly to you,
the item is not refundable.
If you can't find the answer to what you are looking for in our other Help Page, don't hesitate to get in touch and visit our Contact Us Page
*The Refund Policy mentioned above only applies to our online store.